User Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Heybets and our services. They describe the relationship between you and us, explain your obligations when using the platform, and outline how we manage accounts, payments, promotions, and disputes. By registering or using our site you accept these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Use a strong password and do not share access with others. We may require identity verification for account opening, deposits, or withdrawals; if requested you must provide valid documents within a reasonable time. We reserve the right to suspend, restrict, or close accounts where we suspect fraud, multiple-account abuse, or breach of these terms.

Verification and account limits

Verification may include identity, payment, and source-of-funds checks. During any review we may place temporary limits on deposits, play, or withdrawals. Compliance checks are standard practice and are designed to protect both you and the platform.

Eligibility requirements

You must be authorized to use our services under applicable law where you are located. It is your responsibility to ensure access to play and bet is lawful for you. We will refuse service where required by law or our policies. If you register, you confirm that all information provided is true and that you are permitted to engage in gaming activity in your jurisdiction.

Acceptable platform use

Use the site only for lawful, personal gambling activity. Prohibited actions include but are not limited to: collusion, using bots or automated tools, money laundering, creating multiple accounts to exploit promotions, and attempting to manipulate games or markets. We may take action - including account closure and stake voiding - if we detect abusive or illegal behaviour.

General bonus and promotion rules

Promotions, bonuses, and free spins are subject to specific terms that appear with each offer. Unless otherwise stated, all promotions are offered at our discretion. We may apply wagering requirements, maximum bet limits, and game contribution rules to promotional funds. Abuse of bonuses or any attempt to manipulate promotion mechanics may result in bonus cancellation and forfeiture of winnings.

Deposits and withdrawals

Available payment methods, minimums, and processing times are shown in the cashier. We may require verification before processing withdrawals. We reserve the right to apply transaction checks and to delay or refuse payments where required to comply with our policies or to prevent unlawful activity. Fees charged by payment providers are your responsibility unless otherwise stated.

Dispute resolution

If you have a complaint, contact customer support with full details so we can investigate. We aim to resolve most issues informally and promptly. Where disputes remain unresolved, we will follow our internal escalation process. Using our services does not waive your right to pursue other legal remedies where permitted by law.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on the site and, where appropriate, notified to account holders. Continued use of the platform after publication of updates constitutes acceptance of the revised terms. If you do not accept a change, you should stop using the service and close your account where applicable.

For operational questions or support, contact our team via the site help channels. Thank you for choosing Hey Bets and for using our platform responsibly.