Privacy & Data Protection

Welcome to the Privacy Policy for Heybets. This page explains how we collect, use, store, and protect the personal and technical information you provide when using our casino and sportsbook services. We take your privacy seriously and aim to be clear about what data we handle and why.

Types of data we collect

Personal data

When you register an account or contact support we may collect personal details such as your name, date of birth, email address, phone number, and proof of identity where verification is required. We use this information to manage accounts, process payments, and meet internal compliance checks.

Technical data

We collect technical and device information necessary to deliver the website and services, including IP addresses, browser and device type, operating system, and session data. This information helps us keep the service operational and improves security and performance.

Transactional data

Transactions, deposits, withdrawals, betting history, game-play activity, and related metadata are recorded to manage your account, process payments, handle disputes, and provide you with a consistent service experience.

How we use your information

We use your data to operate your account, process payments, verify identity when required, provide customer support, prevent fraud and unauthorised access, and to communicate service updates. We may also use aggregated or anonymised data for analytics and service improvement.

Data protection practices

We implement reasonable technical and organisational measures designed to protect your information against accidental loss, unauthorised access, or disclosure. Access to personal data is limited to staff and service providers who require it to perform their duties.

Cookies and tracking technologies

We use cookies and similar tracking tools to remember your preferences, maintain sessions, and collect analytics about site usage. You can manage cookie settings through your browser; however, disabling certain cookies may affect functionality.

User rights

You have rights over your personal information, including the right to access, correct, and request deletion of data where applicable. We will respond to reasonable requests to exercise these rights and may need to retain certain information to comply with legal obligations or for legitimate business purposes.

Access, correction and deletion

To review, update, or request removal of your personal data, contact our support team. We may require proof of identity before fulfilling requests to protect your account and personal information.

Information sharing and third parties

We may share data with payment processors, verification providers, and service partners who perform services on our behalf. These parties are authorised to use your data only as necessary to provide their services. We do not sell personal data to third parties.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and will apply to future use. If you have questions about how Hey Bets handles personal information, please contact [email protected].